Privacy Policy

In accordance with the relevant legislation on protecting Data of a Personal Nature in the Principality of Monaco, information gathered using the Application is collected by the State of Monaco/Digital Services Department, acting in its capacity as the Data Controller for the purpose of “Managing the Your Monaco mobile application”.

Data processing enables the following Functions:

• Allowing Users to create a personalised dashboard by marking services and information as favourites;
• Enabling access to live transport information (buses, electric vehicle charging points, car parks, Monabike, trains, traffic info) and environmental information (weather);
• Enabling access to dynamic information about the environment (air quality, pollen) and establishments open to the public (opening hours, film releases, school canteen menus);
• Enabling Users to receive automated or manual in-app and push notifications;
• Enabling access to news and articles from the Prince’s Government and its partners;
• Enabling access to the calendar of events in the Principality;
• Enabling access to a map showing all points of interest in the Principality;
• Enabling Users to submit information to the Government (comments, ideas, poll responses) and track their submissions;
• Bringing together all useful websites and applications made available by the Prince’s Government;
• Producing anonymous statistics relating to use of the Application.

Processing is justified on public interest grounds, including to allow the Digital Services Department to promote and share information; to manage projects relating to the development of digital services in the fields of the smart city, e-health and social services, e-education and the digital economy, in partnership with the relevant departments and, through them, public service concession holders, or to build and lead an ecosystem of technology partners on behalf of the Government with a focus on e-government, online services, the smart city, e-health and social services, e-education and the digital economy, in accordance with the remit entrusted to it in Sovereign Ordinance No. 7.995, dated 12 March 2020.

When you use the Your Monaco Application, only your unique telephone identifier (IMEI) is collected to enable you to use the “Express Yourself” module (for comments and ideas).

The information shared via the “Express Yourself” module (description of idea, location and type of comment, photos or videos) are sent to the Urban Report solution via a pseudonymised technical identifier relating to you for the purpose of enabling accredited staff within the departments of the Prince’s Government to collect your feedback and process it effectively.

The Urban Report solution is a form of processing carried out by the Digital Services Department for the purpose of “Enabling Government staff to manage user feedback submitted via the Your Monaco application”.

Information processed as part of the Your Monaco Application’s Functions is intended solely for accredited Government staff and accredited staff working for the Application developer as part of their role in maintaining and upgrading the Application. The information is never shared for commercial or advertising purposes.

The information collected as part of the Application is required in order to access the Application’s Services.

In accordance with the applicable legislation on protecting Personal Data, Users have a right to access personal data relating to them, a right to object, where appropriate, and the right to request that inaccurate, incomplete or outdated data is corrected, updated or removed.

To exercise these rights or for any questions about the processing of their Personal Data as part of the Application, Users may submit a written request by email to mesdonnees@gouv.mc or by post to Digital Transition Office – Protection of Personal Data – 2 Rue du Gabian – Les Industries building – 5th Floor – 98000 MONACO, stating the subject of their request and their full name.

Users can also contact the Government here.

To ensure that the response remains confidential and that we are replying only to the person whose data is involved, those submitting requests may be asked to provide proof of their identity, in black and white.

Individuals who have exercised their rights but feel, after contacting the Government, that their rights have not been respected, can submit a complaint to the Data Protection Authority of Monaco: www.ccin.mc.